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Privacy Policy for Your ecobet Account

French Roulette, Super Sic Bo, Football Studio, Aviator, Royal Fishing and JetX sit behind one ecobet account, so this Privacy Policy explains how your account data, wallet records…

Account data useCookie choicesWallet record careMalaysia law context
ecobet Privacy Policy for Your ecobet Account
CONTACT ROUTES

Privacy Help When You Need It

Use these contact paths when you want to ask about this Privacy Policy, correct account details, request a copy of data we hold, or question a…

Live Chat Privacy Help Open chat from your account and choose the privacy topic.
Email Data Request Send privacy questions to [email protected] with your registered email address and a short description…
Account Ticket Raise a ticket after you log in if the request involves wallet history, Touch…
DATA CARE

How We Handle Privacy Requests

Privacy work is handled through account checks, limited staff access and clear retention reasons. We keep security logs separate from marketing preferences, and we use cookie controls to remember choices without asking…

Data We Collect

We collect account details, login records, device signals, wallet references and support messages needed to run your account. We avoid collecting extra data that is not connected to access, security, payments or privacy requests.

Cookie Controls

Cookies help keep you logged in, remember language choices and measure basic site use. You can adjust browser cookie settings, but some account functions may need essential cookies to work safely.

Account Security

Password resets, one-time codes and device checks protect access to personal data. If we detect unusual login activity, we may pause sensitive changes until ownership is confirmed through your account contact details.

Payment Records

Touch 'n Go, GrabPay, Boost dan FPX references are used to match wallet activity to your account. We keep routing and transaction data only for account records, support checks and legal duties.

Retention Timing

We keep data while your account is active and for the period needed for payment checks, dispute handling and legal duties. When that reason ends, records are deleted or anonymised where possible.

Change Requests

You can ask us to correct, access or delete personal data through chat, email or an account ticket. We may need identity checks before changing details that affect wallet access.

Privacy Questions Before You Join

These answers explain how the Privacy Policy works in everyday account situations, including sign-up data, cookies, wallet records, contact choices and requests from Malaysia. They are written for you as the account holder, not as legal shorthand, so you can decide what to share before you open an account.

It covers account details, login activity, device data, IP address, support messages, cookie choices and wallet records. It also covers verification data needed to protect access and handle requests linked to your account.

We share only the data needed to process or verify wallet activity with Touch 'n Go, GrabPay, Boost dan FPX or related service providers. We do not sell your personal data to outside parties.

Yes. Contact us through chat, email or an account ticket and tell us which detail is wrong. We may ask for proof before changing names, contact details or payment records tied to verification.

Cookies remember login sessions, language settings and basic site preferences. Some cookies are needed for account security, while others help us understand page use without exposing your full identity to public pages.

Wallet records are kept while needed for account history, payment checks, dispute handling and legal duties. When the retention reason ends, we delete or anonymise records where the law allows us to do so.

You can request deletion through our privacy contact paths. We will assess the request against account security, payment history and legal record needs, then tell you what can be deleted or anonymised.

Privacy requests are handled by support and account-security staff who need access to answer your case. Access is limited to the data needed for the request, verification step or account record involved.